neonstorm
join:2005-06-12
Jacksonville, FL
| [Modem] Help with Bellsouth DSL / Westell 6100
Hey huys, I need some help. My DSL is intermittently dropping. All the modem's indicators are still lit, but I can't connect. The modem's built-in ping function works, but I can't ping though. And occasionally, this message pops up when I open my browser (Firefox 1.4):
WARNING!
Unable to resolve your redirection DNS entry
Please clear browser cache close and then reopen it to try again.
The mesaage is in a Westell/Bellsouth info screen. I go under tools and clear the cache, reopen, and the connection is up then. Any ideas?
SPECS
Bellsouth DSL Xtreme
Westell 6100 via ethernet
XP SP2
2.4ghz cpu
1.5gb ram
Firefox 1.4
Thanks!!
Ryan |
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csnewbie
join:2001-02-12
Atlanta, GA | post your stats from modem page
»launchmodem/
in Expert Mode, Statistics
or Expert Mode, Logs > ALL |
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neonstorm
join:2005-06-12
Jacksonville, FL
| reply to neonstorm
Hope this isn't too much to dump...
All Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Daylight Savings
Time since last boot.... 2 days, 12 hrs: 53 mins: 7 secs
Time last modem self test.. NEVER
Time last modem result.... UNKNOWN
EVENTS
**********************************************************************
Events are listed starting from the most recent. **********************************************************************
SUN JUN 12 09:25:13 2005 Redirect Message Acknowledged
SUN JUN 12 08:44:29 2005 Setting System clock to Daylight Savings Time SUN JUN 12 08:44:29 2005
SUN JUN 12 08:44:27 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
SUN JUN 12 08:44:24 2005 PPP CONNECTED on VPI 8 VCI 35
SUN JUN 12 08:44:24 2005 Connecting session(0): My Connection due to AutoConnect request
SUN JUN 12 02:12:24 2005 Disconnecting session(0): My Connection due to PADT received
SUN JUN 12 02:12:24 2005 Received PADT for session id 3776
SUN JUN 12 02:12:24 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SUN JUN 12 02:12:24 2005 Disconnecting session(0): My Connection due to timeout
SAT JUN 11 22:32:06 2005 Setting System clock to Daylight Savings Time SAT JUN 11 22:32:06 2005
SAT JUN 11 22:32:02 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 22:32:02 2005 Connecting session(0): My Connection due to dsl Restart
SAT JUN 11 22:31:58 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 22:31:58 2005 Received PADT for session id 3775
SAT JUN 11 22:31:58 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 22:31:23 2005 Setting System clock to Daylight Savings Time SAT JUN 11 22:31:22 2005
SAT JUN 11 22:31:19 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 22:31:19 2005 Connecting session(0): My Connection due to AutoConnect request
SAT JUN 11 19:19:26 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 19:19:26 2005 Received PADT for session id 3333
SAT JUN 11 19:19:26 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 19:19:26 2005 Disconnecting session(0): My Connection due to timeout
SAT JUN 11 18:28:31 2005 DNS: Unknown host: 'wpad.launchmodem.com'
SAT JUN 11 18:02:18 2005 DNS: Unknown host: 'wpad.launchmodem.com'
SAT JUN 11 18:02:18 2005 DNS: Unknown host: 'wpad.launchmodem.com'
SAT JUN 11 18:00:05 2005 Error getting time from SNTP server
SAT JUN 11 17:59:56 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 17:59:56 2005 Connecting session(0): My Connection due to dsl Restart
SAT JUN 11 17:59:51 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 17:59:51 2005 Received PADT for session id 2736
SAT JUN 11 17:59:51 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 17:59:51 2005 Disconnecting session(0): My Connection due to Restart Command
SAT JUN 11 15:08:54 2005 DNS: Unknown host: 'wpad.launchmodem.com'
SAT JUN 11 15:08:53 2005 DNS: Unknown host: 'wpad.launchmodem.com'
SAT JUN 11 11:49:13 2005 Setting System clock to Daylight Savings Time SAT JUN 11 11:49:12 2005
SAT JUN 11 11:49:09 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 11:49:09 2005 Connecting session(0): My Connection due to dsl Restart
SAT JUN 11 11:49:04 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 11:49:04 2005 Received PADT for session id 2585
SAT JUN 11 11:49:04 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 11:49:04 2005 Disconnecting session(0): My Connection due to Restart Command
SAT JUN 11 10:12:21 2005 Redirect Message Acknowledged
SAT JUN 11 10:12:08 2005 Setting System clock to Daylight Savings Time SAT JUN 11 10:12:07 2005
SAT JUN 11 10:12:03 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 10:12:03 2005 Connecting session(0): My Connection due to AutoConnect request
SAT JUN 11 09:59:26 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 09:59:26 2005 Received PADT for session id 2508
SAT JUN 11 09:59:26 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 09:59:26 2005 Disconnecting session(0): My Connection due to timeout
SAT JUN 11 09:09:59 2005 Setting System clock to Daylight Savings Time SAT JUN 11 09:09:58 2005
SAT JUN 11 09:09:58 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
SAT JUN 11 09:09:55 2005 PPP CONNECTED on VPI 8 VCI 35
SAT JUN 11 09:09:55 2005 Connecting session(0): My Connection due to AutoConnect request
SAT JUN 11 00:03:27 2005 Disconnecting session(0): My Connection due to PADT received
SAT JUN 11 00:03:27 2005 Received PADT for session id 1409
SAT JUN 11 00:03:27 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
SAT JUN 11 00:03:27 2005 Disconnecting session(0): My Connection due to timeout
FRI JUN 10 20:09:40 2005 DNS: Unknown host: 'wpad.launchmodem.com'
FRI JUN 10 19:52:57 2005 Redirect Message Acknowledged
FRI JUN 10 19:52:41 2005 Error getting time from SNTP server
FRI JUN 10 19:52:35 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
FRI JUN 10 19:52:32 2005 PPP CONNECTED on VPI 8 VCI 35
FRI JUN 10 19:52:32 2005 Connecting session(0): My Connection due to AutoConnect request
FRI JUN 10 09:45:27 2005 Disconnecting session(0): My Connection due to PADT received
FRI JUN 10 09:45:27 2005 Received PADT for session id 1564
FRI JUN 10 09:45:27 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
FRI JUN 10 09:45:27 2005 Disconnecting session(0): My Connection due to timeout
FRI JUN 10 08:35:33 2005 Redirect Message Acknowledged
FRI JUN 10 08:33:39 2005 DNS: Unknown host: 'wpad.launchmodem.com'
FRI JUN 10 08:33:39 2005 DNS: Unknown host: 'wpad.launchmodem.com'
FRI JUN 10 08:33:12 2005 Error getting time from SNTP server
FRI JUN 10 08:33:07 2005 DNS: Unknown host: 'wpad.launchmodem.com'
FRI JUN 10 08:33:06 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
FRI JUN 10 08:33:05 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
FRI JUN 10 08:33:03 2005 Redirect Message Set: WARNING! Unable to resolve your redirection DNS entry Please clear browser cache close and then reopen it to try again
FRI JUN 10 08:33:02 2005 PPP CONNECTED on VPI 8 VCI 35
FRI JUN 10 08:33:02 2005 Connecting session(0): My Connection due to AutoConnect request
FRI JUN 10 03:51:27 2005 Disconnecting session(0): My Connection due to PADT received
FRI JUN 10 03:51:27 2005 Received PADT for session id 620
FRI JUN 10 03:51:27 2005 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down
FRI JUN 10 03:51:27 2005 Disconnecting session(0): My Connection due to timeout
THU JUN 09 21:31:00 2005 Setting System clock to Daylight Savings Time THU JUN 09 21:30:59 2005
THU JUN 09 21:30:56 2005 PPP CONNECTED on VPI 8 VCI 35
THU JUN 09 21:30:56 2005 Connecting session(0): My Connection due to dsl Restart
THU JUN 09 21:30:40 2005 US Atten: 12.0 DS Atten: 28.5
THU JUN 09 21:30:40 2005 US Margin: 14.0 DS Margin: 19.0
THU JUN 09 21:30:40 2005 US Tx Power: 1.1 DS Tx Power: 16.7
THU JUN 09 21:30:40 2005 US DSL Rate: 384 kbits/sec DS DSL Rate: 3008 kbits/sec
THU JUN 09 21:30:40 2005 WanMgr reports DSL is UP
THU JUN 09 21:30:27 2005 Model Number: B90-610030-06
THU JUN 09 21:30:27 2005 Software Version: VER:03.00.88
THU JUN 09 21:30:27 2005 Product: WireSpeed Dual Connect Model: NAT Combo
end of diagnostic log file |
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csnewbie
join:2001-02-12
Atlanta, GA | your stats are good,
does it only happen with Firefox? does IE give you any issues? maybe u need to reinstall Firefox, try hitting the reset on the back of modem. DNS issue? no idea i'm no expert. |
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neonstorm
join:2005-06-12
Jacksonville, FL | Yeah, it sounded kinda like DNS to me too. I'm looking into changing the DNS servers now...
Thanks,
Ryan |
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Some Dude
@bellsouth.net
| reply to neonstorm
Two things:
1. Change your modem to always on.
»AT&T Southeast Forum FAQ »How do I set the Westell modem to an Always On Connection?
2. Check for spyware and viruses. It is showing a DNS redirect to 'wpad.launchmodem.com' which I personally have never seen before. |
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neonstorm
join:2005-06-12
Jacksonville, FL
| I just realized I didn't reinstall Spybot when I reinstalled XP last week. I ran it and found a few nasties, and took care of them. I'm still having connection problems, but I haven't seen the DNS warning though. I'm assuming I was getting it from the spyware trying to run with no connection to the net...?
As far as the Always On setting, I have set that a few times, and it keeps reverting back to On Demand...? I've also noticed that sometimes, instead of the DNS warning or the browser's 'Failed to open xxxxx' message, I will get the modem's CONGRATULATIONS YOU HAVE SET UP YOUR CONNECTION screen.
I'm starting to wonder if I have a bad modem or something. BS has already replaced it once (lightning storms are a you-know-what here in Florida); it looks like they may be coming back out again. What do you think??
Thanks,
Ryan |
|
Missinglink
join:2001-05-19
Fort Polk, LA
| reply to Some Dude
I don't know if it matters, but I've had my 6100 since last December and rarley get disconnected and mine always has the Unknown host: 'wpad.launchmodem.com' line on my connection logs. I thought this was normal.
Can someone tell us if this is ok ? |
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neonstorm
join:2005-06-12
Jacksonville, FL
| Well, all the spyware is cleaned up. I've reinstalled Firefox (even though I found IE didn't work either, there was a new FF version out). I've reset the modem and reconfigured it.
I don't get the DNS redirection error any more, but I am still getting disconnected. Sometimes clicking the 'restart connection' button works, sometimes I have to clear the cache to get it to work. I've changed the DNS servers to 4.2.2.5 and 4.2.2.6 in case this was a DNS issue, but I'm still intermittently dropping out. Does anyone have any other ideas? I'm ready to replace this thing again...
Thanks,
Ryan |
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FAQ Guy
@bls.com | reply to neonstorm
Where are you setting your DNS? The modem or NIC? |
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neonstorm
join:2005-06-12
Jacksonville, FL | I set them in the modem. Should it be in the nic also, or does DHCP handle that?
Thanks. |
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FAQ Guy
@bls.com | reply to neonstorm
I would reset the modem to default and set the DNS on the NIC to see if it makes any difference. |
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neonstorm
join:2005-06-12
Jacksonville, FL | Thanks, I'll try that when I get home.
Ryan |
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rz22g0
join:2005-05-04
Vicksburg, MS
edit:
June 16th, @12:07PM
| reply to Some Dude
The wpad.launchmodem.com is most likely the launchmodem used to access the modems configuration screen. In place of entering 192.168.1.254 (default Ip) into the browser, you can just type launchmodem and it will bring up the configuration screen for the modem. Also I think anytime you enter the default IP to access the modem it may show up in the log as launchmodem. |
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neonstorm
join:2005-06-12
Jacksonville, FL | Update:
I entered the new DNS servers into the NIC config, and I've been running OK for 4 days now...
Thanks!!
Ryan |
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